Privacy Policy

Who we are and what this policy covers

BearGorilla LLC ("BearGorilla," "we," "us," or "our") operates beargorilla.com. This policy explains how we handle personal information through our website, appointment bookings, project inquiries, and business communications. Contact contact@beargorilla.com with privacy questions or requests.

When we configure or support a client’s website or customer-management tools, that client is responsible for explaining its own information practices and obtaining appropriate permissions from its customers. We handle information in those systems to provide the agreed services under the client’s instructions and agreement. This policy does not replace a client’s privacy policy.

Information we collect

• Information you provide: when booking a call, your name, phone number, email address, selected appointment time, time zone, optional booking notes, and text-message consent choice. During an inquiry or project, you may also provide your business name, services, service area, project timing, website needs, current website, package interest, billing preference, and messages.
• Business records: correspondence, proposals, agreements, project materials, approvals, and records needed to deliver and support your services.
• Technical information: IP address, browser and device information, pages visited, referring pages, and security or error information processed by our hosting, security, and analytics providers.
• Communication preferences: subscription choices, SMS consent selections and records, and opt-out requests.

Please do not put passwords, payment-card details, sensitive personal information, or customer lists into public booking or inquiry fields. Any access needed for client work is arranged separately.

How we use information

We use information to respond to inquiries, discuss project fit, prepare proposals, deliver and support agreed services, maintain business records, protect the website, troubleshoot problems, and understand website use. We also use communication preferences to manage subscriptions and honor opt-out requests.

We use booking details to schedule your call and communicate about it. Booking a call, submitting an inquiry, or providing a phone number alone does not give consent to an SMS program. Any text-message program requires a separate consent choice describing the messages you agree to receive. Text messages are sent only when the relevant messaging service is available and you have provided the applicable consent. Promotional email or text subscriptions require the appropriate separate permission.

Service providers and disclosures

The website uses Cloudflare for hosting and security. Where Turnstile is enabled, a challenge token and IP address are sent to Cloudflare to verify a submission. If we arrange a call using a separate HighLevel/LeadConnector booking link, that provider processes the booking details and any consent choices shown there.

Our website inquiry form collects your name, email address, message, optional business name and website, and package or billing context when you follow a pricing link. Mailgun processes the inquiry for delivery to our business inbox so we can reply. Submitting an inquiry does not enroll you in promotional email or text messages.

When included in an agreed service, HighLevel and its connected providers may support customer records, forms, call-and-text tools, appointments, and follow-up workflows. The information involved depends on the tools and connections actually configured. We provide information to service providers as needed for those functions, rather than for their unrelated marketing.

We may also disclose information when required by law or valid legal process, to protect people or our legal rights, or at your direction. We do not sell or rent project inquiry information.

Mobile information and SMS consent: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and analytics

Hosting and security services may use cookies or similar technologies to keep the website working and prevent abuse. When Google Analytics is enabled, it can use cookies and collect information about pages, devices, and website usage. Our form-success analytics event does not include the submitted name, email address, phone number, or message.

You can manage or delete cookies in your browser; blocking some technologies may affect site features. Google also provides an Analytics opt-out browser add-on. These browser controls do not unsubscribe you from email or text messages.

More information is available in Cloudflare’s Turnstile privacy information and Google’s information about partner sites.

Your communication choices

You can ask us to stop optional email follow-up by replying or emailing contact@beargorilla.com. Promotional emails include an unsubscribe option. We may still send communications necessary for an active project, billing, security, or a request you make.

If you opt in to text messages from BearGorilla LLC, you can reply STOP to the sending number to unsubscribe and HELP for assistance, or email us. The text messaging terms explain those choices. SMS consent is optional and is not required to book a call or buy services. Providing a phone number alone does not subscribe you.

Retention and security

We retain information for as long as reasonably needed for the purpose for which it was collected, including inquiry follow-up, service delivery, accounting, legal obligations, and resolving disputes. The appropriate period depends on the record and our relationship with you. We delete or de-identify information when it is no longer needed, subject to required retention and backup cycles. Limited opt-out records may be kept to ensure we respect your communication choices.

We use reasonable administrative and technical safeguards appropriate to the information involved. No website, transmission method, or storage system can be guaranteed completely secure. Contact us if you believe information has been exposed or used improperly.

Our providers may process information in the United States and other countries where they operate. Privacy protections can differ by location; we do not represent that all processing stays in your state or country.

Privacy requests

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information, object to or restrict certain processing, or withdraw consent. Send a request to contact@beargorilla.com and describe the information or interaction involved. We may need to verify your identity before responding. We will handle requests within applicable legal requirements and explain if we must retain information or cannot fulfill a request.

If your information was collected by one of our clients, contact that business first. We can assist that client as appropriate to our role. You may also contact your applicable privacy regulator about a concern.

Children and other websites

Our website and services are intended for business users, not children under 13. We do not knowingly collect personal information from children under 13. If you believe a child supplied information, contact us so we can investigate and remove it as appropriate.

Links to other websites are provided for convenience. Those websites have their own privacy practices, which this policy does not control.

Policy updates

We may update this policy as our services and information practices change. The effective date identifies the current version. Where required, we will provide additional notice or request consent before applying a material change.